Archived Event

The Technology of Influence: Leadership Skills for Librarians

Date : Jul 30, 2003
Start Time : 12 p.m. Eastern
Length : 00:56:58

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Be more influential in your library, institution, and community with decision-makers, colleagues, employees and customers, even if you don't have power or authority. Learn the three steps?rapport, information, action?and how to apply them in real-life workplace situations.

Pat Wagner ?President, Pattern Research

President of Pattern Research (, Pat Wagner is a nationally known library trainer and consultant who specializes in personnel, management, leadership and marketing issues.